SECTION 7 CUSTOMER SUPPLIED PRODUCT
GENERAL POLICY
Customer supplied products are handled in the same manner as other products purchased for incorporation into the supplies. When specified in a contract, special handling instructions from customers will take precedent over the company's standard procedures. Loss, damage, or unsuitability of a customer's products is recorded and reported to the customer.
PROCEDURAL POLICIES
1. Responsibility
1.1 The Sales department is responsible for coordinating with the customer the reception of customer supplied product.
2. Receiving
2.1 Customer supplied products are received, inspected, and tested in the same manner as other purchased products. General Process Specification G9009, Customer Supplied Product, contains further instructions in this regard, and references appropriate procedures governing the receiving and inspecting of purchased products.
3. Marking, Storage, and Handling
3.1 Marking, storage, handling, and preservation of customer supplied products also follow the same procedures that apply generally to purchased products except that customer supplied products are tagged as such.
4. Special Requirements
4.1 When specified in a contract, special handling instructions from customers will take precedent over the company's standard procedures.
5. Loss or Damage
5.1 The customers are contacted in the event of loss, damage, deterioration, or unsuitability of their products. The customer incurs all costs due to damage during shipment. Upon receipt, and before acceptance of shipment, customer supplied products are inspected for suitability of use and if damage is suspected, are tested. Once products are received and accepted, Bold Technologies assumes responsibility for any damage or loss.
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