SECTION 3 CONTRACT REVIEW
GENERAL POLICY
All contracts and orders are reviewed to assess if customer's requirements are adequately defined and are well understood, and if the company has the capacity to meet the contract requirements.
PROCEDURAL POLICIES
1. Standard Accessory Products versus Custom Products
1.1 Bold Technologies designs and manufactures customer-specified products as well as standard accessories for custom products. In reviewing orders and contracts, Bold Technologies distinguishes between orders for standard accessory products and custom products. Precise definitions for these two categories of products are provided in procedures G9002, Contract Review for Standard Products, and G9003, Contract Review for Custom Products.
2. Responsibility
2.1 The Sales Department is responsible for receiving and processing all customer orders. Orders are reviewed by the Sales Manager. Design, Engineering, Production, Document Control and Quality Assurance may be called to assist with the review of orders for custom products.
3. Contract Review
3.1 For both categories of products, contract reviews comprise verification that the customer's requirements are adequately defined and documented, and have been well understood; and that the company has the capacity to meet the contract requirements. Contract reviews are governed by two operating procedures: General Process Specifications G9002, Contract Review for Standard Products and G9003, Contract Review for Custom Products.
4. Amendment to Contract
4.1 Change orders are received and reviewed by the same functions that are responsible for the review of initial orders. Change orders are communicated through the Change Order process, to all functions within the organization that may be affected by the change of a customer's requirements. General Process Specification G9028, Change Request/Order System Procedure, provides detailed instructions about how to process change orders.
5. Record
5.1 Contract Reviews are recorded as a copy of the offer, unanimously approved and acknowledged in writing by the Contract Review members. Deficiencies in customer specifications are recorded and assigned in meeting minutes. Minutes are filed in the Design History file retained by Document Control and copies distributed to members. All deficiencies are resolved before further design work is performed. Details regarding establishment and maintenance of contract review records are in G9002 and G9003. General Process Specification G90023, Quality Records, stipulates storage locations and retention periods for Contract Review records.
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