SECTION 13 CONTROL OF NONCONFORMING PRODUCT
GENERAL POLICY
Nonconforming product is identified, documented, evaluated, and prevented from being used or shipped. Responsibility for disposition of nonconforming product is defined and, when required, the customer is contacted for concession. Repaired or reworked product is reinspected.
PROCEDURAL POLICIES
1. Identification and Documentation
1.1 Bold Technologies, Inc. identifies and documents all nonconformities, regardless of how insignificant they seem to be or how easily they can be repaired. The nonconformity reports are an invaluable tool in tracking performance and trends that indicate where and when a corrective action is required.
1.2 Nonconforming products are documented using the Nonconforming Product Report (NCPR) form. The use of the form and its processing are explained in General Process Specification G9017, Control of Nonconforming Product.
1.3 To prevent nonconforming products from being used or shipped, they are marked with a "REJECTED" label and are segregated.
2. Nonconformity Review and Disposition
2.1 QC inspectors and production foremen may make the disposition decision for a nonconforming material or product when it is obvious that it must be scrapped or regraded, or if it can be repaired by a simple process without affecting its quality. In all other cases, it is the QA Manager together with the Production Manager and, when required, the Engineering Manager that make the disposition decision.
2.2 The disposition decision may be:
- Rework or repair,
- Accept as-is,
- Regrade,
- Return to vendor, or
- Scrap.
2.3 When required, the customer is contacted for acceptance by concession of a nonconforming product.
2.4 Detailed rules for nonconformity review, for making the disposition decision, and for recording these activities are provided in General Process Specification G9017, Control of Nonconforming Product.
3. Reinspection
3.1 Repaired or reworked products are reinspected in accordance with procedures G9012, G9013, or G9014, as applicable.
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