SECTION 1  MANAGEMENT RESPONSIBILITY

GENERAL POLICY

The executive management is ultimately responsible for establishing, implementing, and maintaining the quality system. Specific responsibilities comprise: formulating the quality policy, defining the organizational structure, assigning authorities and responsibilities, appointing the management representative, periodically reviewing the quality system, and making available the resources and personnel necessary to maintain the system.

PROCEDURAL POLICIES

1. Management Representative

1.1 Bold Technologies, Inc. appoints the Operations Manager as the ISO M

anagement Representative. She or he has the authority and responsibility to ensure that the quality management system is maintained and its efficiency is continuously improved, and that the system always complies with the requirements of the ISO 9001 standard.

2. Organization

2.1 Interrelation of personnel who manage, perform, and verify work affecting quality is defined in the organizational chart enclosed at the end of this section.

2.2 Bold Technologies' quality organization is comprised of the following departments:

- Administration which includes Accounting, MIS, and Human Resources headed by the Operations Manager

- Sales & Marketing department headed by the Sales & Marketing Manager with additional responsibilities for Customer Service functions

- Design department headed by the Design Manager

- Engineering department headed by the Engineering Manager

- Production department headed by the Production Manager, with additional responsibilities for Production Control

- Document Control department headed by the Document Control Manager

- Purchasing & Inventory Control department headed by the Purchasing & Inventory Control Manager

- Shipping and Receiving headed by the Shipping & Receiving Manager

- Servicing department headed by the Servicing Manager who coordinates with the Sales & Marketing Manager as part of the Customer Service function, QA Manager and the Engineering Manager.

- Quality Assurance (QA) department headed by the QA Manager

2.3 Each department head reports directly to the Operations Manager or the Production Manager who report directly to the President. The President and the department heads constitute the executive management.

3. Responsibilities

3.1 President

- Formulates the quality policy.

- Initiates and supervises the quality system.

- Provides resources necessary to maintain the system.

- Conducts management reviews of the quality system.

3.2 Administration

- Manages general business operations

- Manages general accounting functions

- Administrates MIS (Management Information Systems)

- Defines personnel qualification requirements.

- Implements measures to motivate personnel.

- Conducts training.

3.3 Sales & Marketing

- Conducts market research and analysis to establish the desired quality characteristics of products.

- Establishes functional specifications of products and associated services (product briefs).

- Advertises and promotes company's products emphasizing their quality aspects.

- Monitors the quality of competitors.

- Carries out Contract Reviews and documents assigned tasks, follow-ups and meeting minutes when formal meetings are conducted.

- Provides customer liaison and oversees the customer service function.

- Receives customer complaints and redirects product defect and service related concerns to the Servicing Manager.

3.4 Design

- Prepares drawings and product specifications from customer-specified requirements.

- Designs customer-specified products.

- Initiates Design Reviews for customer-specified products, documents meeting minutes, task assignments, follow-ups, and other such related events and design records.

- Documents design output.

3.5 Engineering

- Prepares drawings and product specifications from customer-specified requirements.

- Verifies and tests the designs. Produces secondary design output to support primary design output.

- Documents design output.

- Collects field performance and reliability data.

- Provides support to servicing functions.

3.6 Production & Production Control

- Determines production personnel and equipment requirements.

- Controls and monitors processes.

- Defines workmanship standards.

- Maintains production equipment.

- Administrates storage areas.

- Performs production engineering.

- Prepares production plans.

- Prepares quality plans.

3.6 Document Control

- Implements and maintains document control measures.

- Protects master documents and records excluding confidential personnel files and other sensitive records.

- Archives project design input and output, manufacturing and quality records.

- Issues reference copies of master documents.

- Maintains Change Request/Order database, Change Control Board approvals and follow-up activities.

- Assists Administration, Production and Quality Assurance in creating written operating procedures, work instructions, quality plans and related documents.

- Issues control numbers to departments for controlled documents.

- Prepares and publishes customers' product manuals.

- Maintains current versions of standards and references used by Engineering.

3.7 Purchasing

- Selects qualified suppliers and subcontractors.

- Prepares and approves purchase orders and related documents.

- Verifies quality and quantity (catalog items only) of received goods.

- Monitors and assesses supplier performance.

3.8 Shipping & Receiving

- Receives parts and materials and performs incoming inspection per QA approved specifications.

- Identifies and segregates inspected items as accepted, rejected or non-conforming material.

- Ships products, accessories, returned goods, and similar items according to QA approved procedures.

3.9 Servicing

- Processes service orders and Returned Material Authorizations.

- Performs servicing for products under warranty as well as those not under warranty.

- Collects field performance and reliability data and enters into Customer Response Database.

- Develops product service procedures and updates as needed.

3.10 Quality Assurance

- Establishes and maintains the quality management system.

- Audits implementation of the quality system.

- Initiates requests for, and follows up on, corrective and preventive actions.

- Maintains and calibrates measuring and test equipment.

- Carries out supplier quality surveys and audits.

- Performs inspections and testing in accordance with the quality plans.

- Handles nonconforming products.

- Coordinates document control activities.

- Maintains inspection records.

4. Management Review

4.1 The company's executive management reviews the quality system at least once a year. The purpose of the reviews is to assess the effectiveness and continuing suitability of the quality system. The President is responsible for scheduling and conducting the reviews. Conclusions of the reviews are recorded. Detailed rules for scheduling, conducting, and recording the reviews are provided in General Process Specification G9001, Management Review.